Privacy Policy

Last updated: March 2026

Who We Are

We are 1st Quay Fish & Chips, a family-run business operating two fish and chip shops in Hampshire. 1st Quay Fish & Chips Purbrook, 138 London Road, Purbrook, Waterlooville, PO7 5EW and 1st Quay Fish & Chips Westbourne, 1 The Grove, Westbourne Road, Westbourne, PO10 8UJ. Email: info@1stquay.com. Phone: 02392 263706 (Purbrook) | 01243 372811 (Westbourne). We are the data controller for the personal data collected through this website.

What Data We Collect

We may collect your name and email address when you sign up to our mailing list, submit our contact form, or when you provide your email address directly to us in store or via phone. We collect usage data including pages visited, time spent on site, and device and browser type via Google Analytics. We collect marketing data via Facebook Pixel for advertising purposes. We also collect cookie data — see our Cookie Policy for full details.

How We Use Your Data

We use your data to respond to contact form enquiries, send marketing emails and updates to subscribers and customers who have provided their email address, send occasional promotional offers and news about 1st Quay, analyse website traffic via Google Analytics, show relevant advertising on Facebook and Instagram, and process catering and event enquiries. Our lawful basis for processing is consent for marketing emails and non-essential cookies, legitimate interests for analytics, and contract for catering enquiries.

Unsubscribe

You can unsubscribe from our emails at any time by clicking the unsubscribe link in any email we send, or by emailing info@1stquay.com and asking to be removed from our mailing list.

Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

Third Parties

We share data with Google Analytics, Google Ads, Facebook/Meta, Wix (our website platform) and Touch Takeaway (our online ordering platform). All third parties are required to handle your data in accordance with applicable data protection law.

Data Retention

We retain contact form enquiries for 12 months, mailing list subscriptions until you unsubscribe, and analytics data for 26 months.

Your Rights

Under UK GDPR you have the right to access, correct, erase, or restrict your personal data, object to processing, withdraw consent for marketing at any time, and complain to the Information Commissioner's Office at ico.org.uk. To exercise any of these rights please contact us at info@1stquay.com.

Data Security

We take reasonable steps to protect your personal data. Our website is hosted by Wix and protected by SSL encryption.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.

Email: info@1stquay.com. Post: 1st Quay Fish & Chips, 138 London Road, Purbrook, Waterlooville, PO7 5EW.